VideoSupporterSoft

Support

Check the signal path before contacting support.

Use the product guide and FAQ to narrow the issue, then send only the details needed to reproduce it.

Troubleshooting order

  1. Review the common and product FAQ.
  2. Open the relevant product guide.
  3. Identify Caller or Listener mode and confirm both ports.
  4. Check firewall, encryption, and passphrase settings.
  5. Try a known test source when possible.